First Bank of Nigeria has announced the launch of a Humanoid Robot, the first of its kind in the financial services space.
The launch of the industry’s first Humanoid Robot was at its Adetokunbo Ademola VI, Lagos Digital Experience Centre (DXC) Branch.
The robot is among the phased configuration of the bank’s state-of-the-art digitally led self-service branch which is equipped with Video Banking and Artificial Intelligence (AI), taking on the role of a friendly branch staff.
According to the bank, the Humanoid Robot can engage customers in conversations as well as through a touch screen strapped to his chest. The services performed by the robot include responding to customer enquiries on cash deposits, withdrawals and ATM cards.
The robot also aids complaint management as customers can log a complaint via QR with feedback generated within the advised time and also keeps customers up to date with happenings about the Bank, including products launch and upgrades designed to strengthen the customer experience and satisfaction.
