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Bolt has introduced a new cancellation option in its app, aimed at deterring users on its platform from taking offline trips and paying off the app, so as to further enhance the safety and well-being of riders.
Riders will now be able to cancel a trip by selecting the option ‘driver asked to pay off-the-app’ under specific circumstances. This feature empowers riders to take immediate action should they encounter situations where the driver asks for payment for a trip outside the app, requests payment exceeding the agreed-upon trip fare, or encourages cancellation of the trip to go offline.
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